About the Outreach Out of Hours and Duty Team team
To add to our expanding team of amazing and dedicated staff in the Out of Hours and Duty team; we are seeking to recruit an Evening Support Worker. As part of our out-of-hours service, you could be supporting service users that could be families, asylum seekers, unaccompanied asylum-seeking children or young people leaving care.
This role will be covering the Liverpool/ Manchester and Preston area with shifts initially 2 pm until 12 am (10 hours shift) or 12-12 a 12-hour shift to complete 3 shifts one week and 4 shifts the next. This will be Monday - Sunday. There may be some flexibility with the hours so please discuss with us upfront and we will see if we can accommodate.
Cover is over 7 days a week so the successful applicant can expect to work alternating weekends. Shift times may vary depending on service user's needs.
Due to the area this role covers a car driver with a vehicle is essential.
About you
The ideal candidate will have a genuine passion for working within this sector, looking to make a difference with our service users and will be looking for a challenging but rewarding role.
Duties and responsibilities:
· Handling emergency referrals
· Providing welfare visits to Service Users who have recently moved in
· Managing a caseload of Service Users who have evening support needs
· Dealing with ASB and noise complaints
· Responding to emergencies
Essential
· Previous experience working with and supporting people with complex support needs
· Comfortable with lone-working
· Experience working anti-social hours
· Resilience and the ability to work and support a diverse mixture of service users
· Travel is essential so you must hold a full driving license and have access to a vehicle
· Computer literate
· Good interpersonal skills
· Thorough knowledge of safeguarding adults and children
· Have or be willing to work towards an NVQ Level 3 Health and Social Care qualification